Every pregnancy is unique! Ultrasound quality is significantly affected by baby’s positioning, the location of the placenta, amniotic fluid volume, and mom’s body habitus. Sometimes, we just happen to catch baby at “nap time” when they aren’t very active, and not likely to budge. We totally understand how disappointing this can be.

Most babies cooperate the first time around. We make sure to provide guests with our expert tips to get the best images possible in the days leading up to their appointment, and we use state-of-the-art technology that makes unsuccessful sessions pretty rare.

In the event of a stubborn baby who won’t show their face, or if they’re being modest and we can’t be 100% certain of gender, your sonographer will schedule you for a complimentary redo visit to try again within 10 days under our Come Back Guarantee. To avoid exploitation, complimentary rescans can only be scheduled at the discretion of the sonographer.

If your complimentary rescan is still unsuccessful after every reasonable attempt is made, you are welcome to book a second rescan for the discounted price of $49.99. Please call or text us at (631) 291-2802 for booking assistance and additional details.

*Please note that at this time, the Come Back Guarantee does not apply to our ‘Peace of Mind’ and ‘Love at First Sight’ 2D Studio Sessions or our ‘Live Viewing Party’ VIP Studio Session.